Privacy Policy

Introduction

At Carleton Technologies we know that protecting your personal data is our top priority. The following document outlines how Carleton Technologies handles your data.

Definitions

  • Personal data - Personal data is any information that relates to an identified or identifiable living individual.

  • Our Software - Our Software encompasses all software and services developed and delivered by Carleton Technologies.

  • Merchant - The Merchant is a business that uses Our Software to run their business.

  • User - A User is an employee of the Merchant that accesses and uses Our Software.

  • Customer - A Customer is a customer of the Merchant that may access Our Software.

  • Vendor - A Vendor is a vendor of the Merchant that supplies some product or service.

  • Partner - A Partner is a 3rd party company that provides an integrated product or service for Our Software.

  • Visitor - A Visitor is any individual that accesses Carleton Technologies' web sites or contacts Carleton Technologies support.

Customer Privacy

Introduction

The following details Carleton Technologies' privacy policy when handling personal data collected, processed, and stored from a Customer by a Merchant using Our Software.

What information is collected and why?

What is collected?

How it is used

Information that you submit about yourself such as but not limited to your name, address, email, phone number.

This information is collected by the Merchant to complete and deliver an order and communicate regarding an order.

Usage Data including IP address, web browser, and other data submitted automatically by the Customer's web browser

Logs of when Our Software is used by a Customer is collected to meet legal and compliance requirements and is used to improve Our Software.

 

 

Who owns my personal data

Personal information collected by Our Software is owned by the Merchant. Customer's who would like access to their information, or would like their information deleted should contact the Merchant directly.

Merchant Privacy

Introduction

The following details Carleton Technologies' privacy policy when handling personal data collected, processed, and stored by a Merchant using Our Software.

What information is collected and why?

What is collected?

How it is used

Information that you collect about your Customers such as but not limited to their name, address, email, phone number.

This information is collected by the Merchant to complete and deliver orders and communicate regarding orders.

Information that you collect about your Vendors such as but not limited to their name, address, email, phone number.

This information is collected by the Merchant to enable the merchant to place purchase orders with the Vendor.

Usage Data including IP address, web browser, and other data submitted automatically by the Customer's web browser

Logs of when Our Software is used by a Customer is collected to meet legal and compliance requirements and is used to improve Our Software.

Student Numbers

Student Numbers are collected by some Merchants to provide the ability to bill a 3rd party who sponsors a student. 

Information that you collect about your Users such as but not limited to their name, address, email, phone number.

This information is collected by the Merchant to add functionality to Our Software such as delivering scheduled reports. This information is also stored to identify who is accessing Our Software to meet legal and compliance requirements.

 

 

What information is shared with others?

Carleton Technologies share's Customer data with only the Merchant who owns the personal data unless legally required to by an enforceable course order, subpoena, or search warrant. Carleton Technologies will notify the Merchant before disclosing information unless Carleton Technologies is legally prohibited from doing so.

Who owns my data and who is it shared with?

All data collected by Our Software is owned by the Merchant. Carleton Technologies does not share data with any party other than the Merchant who owns the data unless legally required to by an enforceable court order, subpoena, or search warrant. Carleton Technologies will notify the Merchant before disclosing information unless Carleton Technologies is legally prohibited from doing so.

Carleton Technologies is a "data processor" and "service provider" and will never sell or share Merchant data.

Visitor Privacy

The following details how Carleton Technologies handle's the personal data of visitors to any of our web sites including our support channel.

What is collected?

How it is used

Information that you submit about yourself such as but not limited to your name, address, email, phone number.

This information is collected by Carleton Technologies to complete a sales or support request submitted by you. It is also used to communicate with you regarding Our Software.

Usage Data including IP address, web browser, and other data submitted automatically by the your web browser

Logs of when Our Software is collected to meet legal and compliance requirements and is used to improve Our Software.

 

 

Partners and Integrations

Carleton Technologies integrates with several 3rd party platforms and on-campus systems to provide a seamless user experience. Partners include: PCI compliant payment gateways and in-store payment solutions, external finance systems, external eCommerce systems, campus one card systems, external digital delivery systems, identity management systems, and other on-campus systems. Our Software often receives data from these systems.

What is received?

How it is used

Non-Sensitive Card Holder Information such as your name, masked card number, address verification.

This information is collected by Our Software for fraud prevention, legal, and compliance requirements.

Identity Information such as your name, email, single sign-on identity, and student or faculty number.

This information is collected to identify and correlate an individual to specific courses.

 

 

How we protect your information

Protecting your data is Carleton Technologies's highest priority, to ensure that your data is protected, we follow industry best practices by maintaining the PCI-DSS to secure the processing of credit card data with our Partners and protect personal data.

How we use "cookies"

Our software uses "cookies" to track Customer and User sessions. This enables Our Software to authenticate and identify a user through our applications such as completing a checkout. 

How long is data stored

Data retention is defined by the Merchant, Carleton Technologies will only delete data on the request of the Merchant who owns the data.

How you can contact us

If you have any questions related to privacy, please contact us at privacy@bookware3000.ca.